SERVICE TERMS & CONDITIONS

Introduction

This document sets out the terms and conditions upon which Dr Connie Kerali Ltd shall provide coaching and hypnotherapy services. By using Dr Connie Kerali Ltd coaching and hypnotherapy services, you (“Client”) are confirming that you have carefully read, understand and agree to be legally bound by these terms and conditions. These terms and conditions form the “Agreement” between the Client and Dr Connie Kerali Ltd.

I reserve the right to change these terms and conditions at any time. The new version will be posted on this website and will take effect immediately upon posting. If you disagree with any part of these terms, then you should not use my coaching and hypnotherapy services.

About Me

Dr Connie Kerali is a coach and certified clinical hypnotherapist registered with the National Council for Hypnotherapy (credentials available upon request). Dr Connie Kerali operates under a limited company which is Dr Connie Kerali Limited, a company incorporated in England and Wales under company number 13571307.

Services

1. Dr Connie Kerali agrees to provide professional coaching and clinical hypnotherapy services in accordance with acquired training and experience.

2. Dr Connie Kerali’s work is Client-centred. Services provided utilise coaching techniques, induction of hypnosis, and methods and principles used to help Clients discover their inner creative abilities to develop positive thinking and feeling and to transform undesirable habits and behaviour patterns. Therapeutic goals are to achieve freedom from restrictive thought and belief systems, to assist in solving personal problems, developing motivation, and achieving goals.

3. Client may be taught the use of self-hypnotic techniques to assist in achieving goals and resolving issues that have been mutually agreed upon by the Client and Dr Connie Kerali.

4. The Client understands and accepts that hypnotherapy carries the risk of uncovering unpleasant memories, which could cause intense emotional discomfort.

5. The Client agrees that they will not record (audio or visual) their coaching and hypnotherapy session with Dr Connie Kerali.

6. Dr Connie Kerali is in no way offering a cure for any health conditions.

7. Whilst Dr Connie Kerali is a UK registered medical doctor with a license to practice (General Medical Council registration number 6163353), the service being offered is in Dr Connie Kerali’s role as a coach and certified clinical hypnotherapist. Therefore, it should not be considered as medical advice, diagnosis, or treatment. You are still responsible for seeking medical help or continuing with your healthcare professional’s advice and treatment. Coaching and hypnotherapy are not a replacement for medical treatment, psychological services, or counselling.

Client Requirements

8. You are aged 18 years or over.

9. You agree to provide truthful booking information on Cliniko. You accept that Dr Connie Kerali Ltd is not responsible for the privacy and security of any third parties.

10. Coaching and hypnotherapy sessions will be conducted with Dr Connie Kerali Ltd online via Cliniko’s tele-health video platform. You accept that you are responsible for keeping your Cliniko tele-health link connection details secure and accept that we are not liable if you fail to comply with this.

11. You are responsible for ensuring that you have all the necessary technology, including a good internet connection and a charged device that can receive a video call.

12. The Client understands that they are personally responsible for monitoring their own environment for any distractions which may adversely affect the outcome of the sessions such as phones and other devices, other activities occurring at the same time and other individuals who may be present.

13. The Client understands and agrees that their session is personal in nature, and they will not allow other individuals to participate in or attend the session without the specific permission of Dr Connie Kerali.

14. Dr Connie Kerali is currently unable to offer hypnotherapy for those who currently suffer from, have a history of, or who have been diagnosed with:

a. a Personality Disorder

b. Schizophrenia, Psychosis or Delusional symptoms

c. Epilepsy or seizures.

15. The Client agrees to be free from drugs or alcohol during their session.

16. The Client agrees to arrive on time and the session ends one hour from the booked start time. Dr Connie Kerali reserves the right to cancel the session without providing you with a refund if you arrive 10 minutes or more, late for the session.

17. Results of coaching and hypnotherapy vary from person to person, and therefore Dr Connie Kerali cannot guarantee you a particular outcome or result and by booking a package, you accept this. You will not be entitled to a refund for any sessions that have already taken place.

18. Please be aware that coaching and hypnotherapy sessions are not a substitute for professional medical care by a qualified doctor or other health care professional. Always check with your doctor if you have any concerns about a condition you may have or treatment.

19. Please note that coaching and hypnotherapy is not intended to replace allopathic and conventional medical treatment and care, nor is it intended to replace formal diagnosis and treatment by your medical practitioner. 

20. The Client accepts and understands that the Client’s thoughts, beliefs, emotions, and behaviours always remain within the Client’s control. No Client is “made” to do anything against their will using hypnosis.

21. Unacceptable Client behaviour will not be tolerated, and Dr Connie Kerali reserves the right to cancel any session should this occur without a refund.

22. Dr Connie Kerali reserves the right to cancel any appointment with a Client who does not abide by the eligibility requirements.

Confidentiality

23. Dr Connie Kerali will keep the information that you provide confidential and will never disclose anything you share to a third party without your explicit consent. As is good practice in coaching and hypnotherapy, Dr Connie Kerali undertakes supervision. I may discuss any issues which arise out of our sessions with my own supervisor but in doing so, the scenarios and conversations around them will be anonymised, so that they contain no identifying information.

24. There are exceptions, where I will need to disclose certain confidential information to the relevant third party including:

• If I consider you pose a threat to yourself or others;
• If you raise a concern relating to safeguarding/child protection issues; or
• If I am obliged to disclose your confidential information for a legal court case.

Cancellations, Refunds, Fees and Rescheduling

25. The Client must pay the full price of the package on booking the appointment using the Stripe application. By completing the payment, the Client accepts the terms and conditions and privacy policy of Stripe. You accept that Dr Connie Kerali Ltd is not responsible for the privacy and security of any third parties.

26. The Client can cancel their package and receive a refund, minus a 5% administrative fee, up to 48 hours before their first session. Please allow up to 10 working days to receive a refund back on to the card that made the original purchase.

27. The Client accepts that no refund is given within 48 hours of the first appointment.

28. The Client can, subject to availability, reschedule an appointment 48 hours or more before the session by contacting info@drconniekerali.com. No changes are possible within 48 hours of your appointment.

29. The Client accepts that they are committing to the appointment time agreed upon with Dr Connie Kerali which will normally be at the same time each consecutive week for the full number of weeks in the purchased package.

30. The Client accepts that excessive cancellations, rescheduling, and or refund requests will not be accepted. Refunds will not be given to any one customer for a coaching and hypnotherapy package more than once. A customer can cancel or reschedule within the permitted timeframe no more than one time. After this, if you are unable to attend your rescheduled appointment, no further changes can be made, and no refund is offered.

31. In exceptional circumstances Dr Connie Kerali reserves the right to cancel a booked session and you are entitled to reschedule it or request a full refund. Dr Connie Kerali Ltd can accept no liability for any wider financial or other consequences of a cancellation under exceptional circumstances.

32. Dr Connie Kerali reserves the right to change my fees at any time, but this will not affect any existing booked session(s).

33. Your data is held in line with the requirements of the UK General Data Protection Regulation 2016 (GDPR) and the Data Protection Act 2018. For further information please see the Privacy Policy.

Dr Connie Kerali’s Liability to You

34. Dr Connie Kerali Limited will not be liable for any loss or damage (in contract negligence or otherwise) where:

• • there is no breach of a legal duty of care owed to you by me or;
  • the loss or damage is not a reasonably foreseeable result of any such breach or;
  • any loss or damage or increased risk of loss or damage results from a breach by a Client of these Terms and Conditions.

35. Dr Connie Kerali Limited is not responsible for:

• • loss or damage caused by you providing inaccurate or incomplete information;
  • loss of your emotional well-being including, but not limited to, any embarrassment caused;
  • loss of income or anticipated profits;
  • loss of opportunity;
  • loss of goodwill or injury to reputation;
  • losses suffered by third parties; or
  • any indirect, consequential, special, or exemplary damages arising from the use of the hypnotherapy services regardless of the form of action.

36. Nothing in these Terms and Conditions excludes or limits Dr Connie Kerali Limited’s liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

37. Nothing in these Terms and Conditions affects your statutory rights.

38. I reserve the right to refuse to commence coaching and hypnotherapy services on any individual for any reason.

Force Majeure

39. Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.

40. Any Party affected by such event shall forthwith inform the other party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.

Governing Law

41. These terms and conditions are subject to the laws of England and Wales and the parties hereby submit to the non-exclusive jurisdiction of the English and Welsh courts.

Contact

44. Dr Connie Kerali Ltd is a company incorporated in England and Wales with registered number 13571307 whose registered address is 85 Great Portland Street, 1st Floor, London, W1W 7LT and it operates the Website drconniekerali.com. You can contact Dr Connie Kerali Ltd by email on info@drconniekerali.com.
45. Dr Connie Kerali is a member of (12251) and abides by the National Council for Hypnotherapy Code of Ethical Conduct & Performance and if you have any concerns, the Standards Officer can be contacted on standards@hypnotherapists.org.uk. 

Last updated 26th March 2024.