Introduction

This document sets out the terms and conditions upon which Dr Connie Kerali Ltd shall provide coaching and hypnotherapy services. By using Dr Connie Kerali Ltd coaching and hypnotherapy services, you (“Client”) are confirming that you have carefully read, understand and agree to be legally bound by these terms and conditions. These terms and conditions form the “Agreement” between the Client and Dr Connie Kerali Ltd.

I reserve the right to change these terms and conditions at any time. The new version will be posted on this website and will take effect immediately upon posting. If you disagree with any part of these terms, then you should not use my coaching and hypnotherapy services.  

About me

Dr Connie Kerali a certified coach and clinical hypnotherapist registered with the National Council for Hypnotherapy (credentials available upon request). Dr Connie Kerali operates under a limited company which is Dr Connie Kerali Limited, a company incorporated in England and Wales under company number 13571307.  

Coaching and Hypnotherapy Services

1.     Dr Connie Kerali agrees to provide professional coaching and clinical hypnotherapy services in accordance with acquired training and experience.

2.     Dr Connie Kerali’s work is Client-centred. Services provided utilise coaching techniques, induction of hypnosis, and methods and principles used to help Clients discover their inner creative abilities to develop positive thinking and feeling and to transform undesirable habits and behaviour patterns. Therapeutic goals are to achieve freedom from restrictive thought and belief systems, to assist in solving personal problems, developing motivation, and achieving goals.

3.     Client may be taught the use of self-hypnotic techniques to assist in achieving goals and resolving issues that have been mutually agreed upon by the Client and Dr Connie Kerali.

4.     The Client understands and accepts that hypnotherapy carries the risk of uncovering unpleasant memories, which could cause intense emotional discomfort.

5.     The Client agrees that they will not record (audio or visual) their coaching and hypnotherapy session with Dr Connie Kerali.

6.     Dr Connie Kerali is in no way offering a cure for any health conditions.

7.     Whilst Dr Connie Kerali is a UK registered medical doctor with a license to practice (General Medical Council registration number 6163353), the service being offered is in Dr Connie Kerali’s role as a certified coach and clinical hypnotherapist. Therefore, it should not be considered as medical advice, diagnosis, or treatment. You are still responsible for seeking medical help or continuing with your healthcare professional’s advice and treatment. Coaching and hypnotherapy are not a replacement for medical treatment, psychological services, or counselling.      

Client Requirements

8.     You are aged 18 years or over.

9.     You agree to provide truthful booking information on FEA Create. You accept that Dr Connie Kerali Ltd is not responsible for the privacy and security of any third parties.

10.   You consent to having coaching and hypnotherapy sessions conducted by Dr Connie Kerali Ltd online via Zoom. You accept that you are responsible for keeping your Zoom link connection details secure and accept that we are not liable if you fail to comply with this.

11.   You are responsible for ensuring that you have all the necessary technology, including a good internet connection and a charged device that can receive a video call.

12.   The Client understands that they are personally responsible for monitoring their own environment for any distractions which may adversely affect the outcome of the sessions such as phones and other devices, other activities occurring at the same time and other individuals who may be present.

13.   The Client understands and agrees that their one-to-one session is personal in nature, and they will not allow other individuals to participate in or attend the session without the specific permission of Dr Connie Kerali, for example, group coaching and hypnotherapy sessions.

14.   Dr Connie Kerali is currently unable to offer hypnotherapy for those who currently suffer from, have a history of, or who have been diagnosed with:

a.      a Personality Disorder

b.     Schizophrenia, Psychosis or Delusional symptoms

c.      Epilepsy or seizures

15.   The Client agrees to be free from drugs or alcohol during their session.

16.   The Client agrees to arrive on time and the session ends one hour from the booked start time. Dr Connie Kerali reserves the right to cancel the session without providing you with a refund if you arrive 10 minutes or more, late for the session.

17.   Results of coaching and hypnotherapy vary from person to person, and therefore Dr Connie Kerali cannot guarantee you a particular outcome or result and by booking a package, you accept this. You will not be entitled to a refund for any sessions that have already taken place.

18.   Please be aware that coaching and hypnotherapy sessions are not a substitute for professional medical care by a qualified doctor or other health care professional. Always check with your doctor if you have any concerns about a condition you may have or treatment.

19.   Please note that coaching and hypnotherapy is not intended to replace allopathic and conventional medical treatment and care, nor is it intended to replace formal diagnosis and treatment by your medical practitioner. 

20.  The Client accepts and understands that the Client’s thoughts, beliefs, emotions, and behaviours always remain within the Client’s control. No Client is “made” to do anything against their will using hypnosis.  

21.   Unacceptable Client behaviour will not be tolerated, and Dr Connie Kerali reserves the right to cancel any session should this occur without a refund.  

22. Connie Kerali reserves the right to cancel any appointment with a Client who does not abide by the eligibility requirements.            

Confidentiality

23.   Dr Connie Kerali will keep the information that you provide confidential and will never disclose anything you share to a third party without your explicit consent. As is good practice in coaching and hypnotherapy, Dr Connie Kerali undertakes supervision. I may discuss any issues which arise out of our sessions with my own supervisor but in doing so, the scenarios and conversations around them will be anonymised, so that they contain no identifying information.

24.   There are exceptions, where I will need to disclose certain confidential
information to the relevant third party including:                                     

a.     If I consider you pose a threat to yourself or others;                                     

b.     If you raise a concern relating to safeguarding/child protection issues; or

c.     If I am obliged to disclose your confidential information for a legal court case.

Cancellations, Refunds, Fees and Rescheduling

25.   The Client must pay the full price of the package on booking the appointment using the Stripe application. By completing the payment, the Client accepts the terms and conditions and privacy policy of Stripe. You accept that Dr Connie Kerali Ltd is not responsible for the privacy and security of any third parties.

26.   The Client can cancel their package and receive a refund, minus a a 5% administrative fee, up to 48 hours before their first session. Please allow up to 10 working days to receive a refund back on to the card that made the original purchase.

27.   The Client accepts that no refund is given within 48 hours of the first appointment.

28.   The Client can, subject to availability, reschedule an appointment 48 hours or more before the session by contacting [email protected]. No changes are possible within 48 hours of your appointment.

29.   The Client accepts that they are committing to the appointment time agreed upon with Dr Connie Kerali.

30.   The Client accepts that excessive cancellations, rescheduling, and or refund requests will not be accepted. Refunds will not be given to any one customer for a coaching and hypnotherapy package or group session more than once. A customer can cancel or reschedule within the permitted timeframe no more than one time. After this, if you are unable to attend your rescheduled appointment, no further changes can be made, and no refund is offered.

31.   In exceptional circumstances Dr Connie Kerali reserves the right to cancel a booked session and you are entitled to reschedule it or request a full refund. Dr Connie Kerali Ltd can accept no liability for any wider financial or other consequences of a cancellation under exceptional circumstances.

32.   Dr Connie Kerali reserves the right to change my fees at any time, but this will not affect any existing booked session(s).

33.   Your data is held will be held in line with the requirements of the UK General Data Protection Regulation 2016 (GDPR) and the Data Protection Act 2018. For further information please see the Privacy Policy.   

Digital Products

34. By accessing or purchasing our digital products, you agree to be bound by these Terms and Conditions as well as our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). You must indicate your agreement to these terms by checking the appropriate box before purchasing or downloading any products.

35. The digital products available for purchase or free download from Dr Connie Kerali Ltd, such as workbooks, self-hypnosis audios, and other resources (the “Products”), are for personal, non-commercial use only. You may not distribute, share, resell, or reproduce these materials in any form without prior written consent from Dr Connie Kerali Ltd. You are granted a limited, non-exclusive, non-transferable license to use the Products solely for your personal, non-commercial purposes.

36. All Products are the intellectual property of Dr Connie Kerali Ltd and are protected under UK Copyright Law. By purchasing or downloading these Products, you acknowledge and agree that you will not infringe upon Dr Connie Kerali Ltd’s copyright or intellectual property rights. Any unauthorized use of the Products, including reproduction, distribution, or resale, is strictly prohibited and may result in legal action.

37. Upon successful payment (for paid products), you will receive an email containing a link to download the Product(s). This link will be delivered to the email address you provide at checkout. It is your responsibility to ensure that your email address is correct and that you check your inbox and spam folder. You will need to provide your name and email address to receive the Product(s) and acknowledge that your data will be handled in compliance with GDPR as outlined in our Privacy Policy.

38. All payments for digital products will be processed securely through Stripe, a third-party payment processor. Dr Connie Kerali Ltd does not store or have access to your payment information. By making a purchase, you agree to Stripe’s terms and conditions and privacy policy.

39. Due to the nature of digital products, all sales are final. Once the download link has been sent, no refunds or cancellations will be provided. If you experience any issues accessing the Product(s), please contact us at [email protected] and we will assist you in resolving the issue.

40. Dr Connie Kerali Ltd makes no guarantees about the effectiveness of the Products for any specific individual or situation. Coaching and hypnotherapy techniques are intended for self-improvement, but results may vary. The Products are not a substitute for medical, psychological, or other professional advice. If you are experiencing any health issues, please consult a qualified professional.

41. To the maximum extent permitted by law, Dr Connie Kerali Ltd shall not be liable for any damages, including but not limited to indirect, incidental, special, consequential, or punitive damages, arising from the use of or inability to use the Products.

Shame Resilience Workshop

42. By registering for and attending the Shame Resilience Workshop hosted by Dr Connie Kerali (“the Facilitator”), you (“the Participant”) agree to the following terms and conditions:

a. Purpose of the Workshop

The Shame Resilience Workshop is designed for personal growth, education, and self-reflection. It is not intended as, nor should it replace, medical, psychological, or psychiatric treatment. If you are experiencing significant distress, trauma, or mental health challenges, please seek appropriate support from a licensed healthcare professional.

b. Confidentiality – To create a safe space:

·       Participants are encouraged to respect the privacy of others by not sharing personal stories, comments, or identities outside of the workshop.

·       The Facilitator agrees to hold all shared information in confidence, except where required by law (e.g. safeguarding concerns).

·       The workshop may not be recorded by participants.

c. Participation & Conduct

·       Active participation is voluntary. You are free to step back or pass at any time if you do not feel comfortable sharing.

·       Respectful and compassionate communication is expected at all times. Disruptive or harmful behaviour may result in removal from the session with no refund (where applicable).

·       For live sessions, participants are encouraged to have cameras on to foster connection, though exceptions may be made for personal or technical reasons.

d. Accessibility

The Facilitator will make reasonable efforts to ensure the workshop is accessible and inclusive. Please notify the Facilitator in advance of any accommodations you require.

e. Payment & Refund Policy

·       Free workshops require registration but no payment.

·       Paid workshops must be paid in full prior to attendance.

·       Refunds (for paid workshops) are only available up to 48 hours before the session start time. After this point, no refunds will be issued.

f. Intellectual Property

·       All workshop materials, exercises, and recordings (if provided) remain the intellectual property of Dr Connie Kerali.

·       Participants may use the materials for personal use only and may not reproduce, distribute, or share them publicly without prior written consent.

g. Limitation of Liability

By attending the workshop, the Participant acknowledges that personal growth work can sometimes feel emotionally challenging. The Participant accepts full responsibility for their wellbeing during and after the session. Dr Connie Kerali will not be liable for any direct, indirect, or consequential damages arising from participation.

h. Contact

For questions, concerns, or support, please email: [email protected].

Empowered By Our Stories Membership

43. These Terms & Conditions (“Terms”) set out the agreement between you (“Member”, “you”) and Dr Connie Kerali / Empowered By Our Stories (“we”, “our”, “us”) regarding your participation in the membership service. By joining, you agree to abide by these Terms.

a. Membership Overview

·       Empowered By Our Stories is a paid online membership providing live workshops, group events, digital resources, and community support focused on overcoming shame and building self-worth.

·       Membership access is for personal use only and may not be shared, transferred, or sold.

b. Membership Fees & Payments

·       Fees are payable in advance, either monthly or annually, depending on the plans available/your chosen plan.

·       Payments are collected via Stripe, our secure payment provider.

·       If a payment fails, access to membership content and events may be suspended until payment is received.

·       Fees are subject to change, but we will give at least 30 days’ notice of any increases.

c. Cancellations & Refunds

·       You may cancel your membership at any time via your account settings or by contacting us at [email protected].

·       Cancellations take effect at the end of your current billing cycle; no partial refunds are given for unused portions.

·       Due to the digital nature of the membership, all payments are non-refundable unless required by law.

d. Live Sessions & Events

·       Membership includes access to live workshops and community sessions.

·       For the safety and confidentiality of all members, we ask participants to attend with cameras on wherever possible.

·       If you cannot have your camera on (due to tech issues, childcare, etc.), you are still welcome to attend and participate in the way that feels safe for you.

·       We reserve the right to record certain sessions for training or replay purposes. If so, you will be notified in advance.

e. Community Guidelines

By joining the membership, you agree to:

·       Treat all members with respect, kindness, and non-judgment.

·       Keep all personal stories shared within the community confidential.

·       Avoid behaviour that is disruptive, harmful, or offensive.

We reserve the right to suspend or remove any member who breaches these guidelines without refund.

f. Use of Content

·       Membership materials (videos, audios, workbooks, recordings, and written resources) are for your personal use only.

·       You may not reproduce, distribute, or share content without written permission.

·       All intellectual property remains the sole property of Empowered By Our Stories.

g. Disclaimers & Limitation of Liability

·       The membership provides coaching, hypnotherapy-informed tools, and peer support, but it is not a substitute for medical, psychological, or legal advice.

·       If you are experiencing a physical or mental health crisis, please seek professional help immediately.

·       We are not liable for any decisions, actions, or outcomes that result from your participation in the membership.

h. Privacy & Data Protection

·       We respect your privacy. Personal information is handled in accordance with our Privacy Policy.

·       Confidentiality is expected of all members, but we cannot guarantee that all members will uphold it. Please share only what feels safe.

i. Termination of Membership

·       You may end your membership at any time.

·       We may terminate or suspend your access if you breach these Terms, with no refund provided.

j. Governing Law

·       These Terms are governed by the laws of England & Wales.

·       Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

k. Contact

If you have questions about these Terms, please contact [email protected].

Challenges & Competitions

 44.  From time to time, Dr Connie Kerali may offer community challenges, competitions, or creative initiatives (“Challenges”). By entering or participating in any Challenge, Participants agree to the following terms:

a.     Purpose
Challenges are designed to encourage creativity, self-expression, and community connection. They are not intended to provide therapy or medical advice.

Eligibility Challenges are open to individuals aged 18 or over, unless otherwise specified. Employees, contractors, or collaborators directly involved in running the Challenge may not be eligible to enter.

Submission of Entries Entries must be the Participant’s original work. By submitting, the Participant confirms they own all rights to the content and that it does not infringe on the rights of others. Submissions may be in written, visual, audio, or other creative formats, depending on the Challenge guidelines. Late or incomplete entries may not be considered.

Showcase & Attendance Some Challenges may include a live showcase event (e.g. via Zoom). To be considered for a prize, Participants may be required to attend and present their work. Where attendance is not possible, Participants may still submit work for consideration in other forms of recognition (e.g. website, social media, or newsletters), though they may not be eligible for prizes unless otherwise stated.

Prizes Prize details, including the number and type of prizes, will be outlined for each Challenge. Prizes are non-transferable and no cash alternative will be offered. Winners will be chosen fairly, either by community vote, facilitator decision, or a combination of both, as outlined in the Challenge description.

Promotion & Use of Entries By submitting an entry, Participants grant Dr Connie Kerali a non-exclusive, royalty-free licence to share, reproduce, or feature their work (with credit) across websites, newsletters, and social media channels for promotional and community purposes. Participants will always be credited where their work is showcased.

Conduct Entries must align with the values of respect, empowerment, and inclusivity. Harmful, offensive, or discriminatory content will not be accepted. Dr Connie Kerali reserves the right to disqualify any entry that breaches these terms.

Liability By entering, Participants accept full responsibility for their submission and any personal disclosures within it. Dr Connie Kerali is not liable for any distress, loss, or damages arising from participation in a Challenge.

Dr Connie Kerali’s Liability to You

45.   Dr Connie Kerali Limited will not be liable for any loss or damage (in contract negligence or otherwise) where:

a.     there is no breach of a legal duty of care owed to you by me or;

b.     the loss or damage is not a reasonably foreseeable result of any such breach or;

c.     any loss or damage or increased risk of loss or damage results from a breach by a Client of these Terms and Conditions.      

46.   Dr Connie Kerali Limited is not responsible for:

a.      loss or damage caused by you providing inaccurate or incomplete information;

b.     loss of your emotional well-being including, but not limited to, any embarrassment caused;

c.     loss of income or anticipated profits;

d.     loss of opportunity;

e.     loss of goodwill or injury to reputation;

f.      losses suffered by third parties; or

g.     any indirect, consequential, special, or exemplary damages arising from the use of the hypnotherapy services regardless of the form of action.      

47.   Nothing in these Terms and Conditions excludes or limits Dr Connie Kerali Limited’s liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.  

48.   Nothing in these Terms and Conditions affects your statutory rights.

49.   I reserve the right to refuse to commence coaching and hypnotherapy services on any individual for any reason.  

Force Majeure

50.   Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.

51.    Any Party affected by such event shall forthwith inform the other party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.    

Governing law

52.     These terms and conditions are subject to the laws of England and Wales and the parties hereby submit to the non-exclusive jurisdiction of the English and Welsh courts.   

Contact

53.   Dr Connie Kerali Ltd is a company incorporated in England and Wales with registered number 13571307 whose registered address is 167-169 Great Portland Street, 1st Floor, London, W1W 5PF and it operates the Website www.drconniekerali.com. You can contact Dr Connie Kerali Ltd by email on [email protected].

54.   Dr Connie Kerali is a member of (12251) and abides by the National Council for Hypnotherapy Code of Ethical Conduct & Performance and if you have any concerns, the Standards Officer can be contacted on [email protected].  

Last updated: 28th August 2025.